Azure Services claimed a prestigious award for effective technology this week for its innovative Whatever Wherever mobile phone service. Receiving the RCI Award for Developer Technology, Azure MD Perry Newton said the recognition comes at a pivotal time for the company.
‘This year, we have numerous innovations in the pipeline, so it’s great to see a relatively simple initiative from 2016 winning acclaim from a travel industry giant, especially when it’s all centred around our business strategy of empowering the customer. It shows we’re definitely on the right track’ Newton commented.
Introduced in the last quarter of 2016, the Whatever Wherever phone service was initiated to help first-time Azure members and guests staying at the Radisson Blu Resort & Spa, Malta Golden Sands to feel more at ease while on holiday in the Maltese Islands.
Guests were encouraged to phone, text or Facetime Azure concierges 24/7 for immediate assistance with any issues or for instant advice on recommended restaurants, attractions, birthday surprises and even bus and ferry timetables. As concierge Glen Stacey explains, the Whatever Wherever phone caught on and proved so popular that even long-term guests started using the service.
‘New and existing guests love the phone and it has added an extra dimension to our service delivery. When we tell our guests we’re always there for them whatever and wherever, we mean every word.’